Laura Costello was appointed Rutgers University Libraries’ new Director of Strategic Planning and Assessment, effective October 10. Laura came to RUL from Stony Brook University Libraries in 2018 as our Virtual Reference Services Librarian. In 2021, she was promoted to Research and Instruction Services Coordinator. Laura brings to this leadership position a set of skills informed and honed by her responsibilities here at Rutgers and by her previous roles as Head of Research and Emerging Technologies at Stony Brook University and Head of Library Materials and Acquisitions at Teachers College, Columbia University.
Laura has been an integral part of the implementation, administration, and training activities for several of our current data collection platforms, including Alma analytics and Springshare’s LibAnswers and LibInsight. She was also instrumental in the implementation of Leganto. This past year, she stepped in and took on the responsibility for compiling and submitting RUL’s statistical data for the ACRL, ARL, and IPEDS surveys in the absence of a full-time assessment person.
Her interest in assessment is evidenced by her body of scholarship. She has written and presented on library topics such as reference, space programming, and collections with a focus on assessment. A productive scholar, Laura has authored or co-authored three books, seven book chapters, and over 20 peer-reviewed articles and other publications. Laura is currently the managing editor for the Virtual Reference Bibliography and serves as a peer reviewer for Evidence Based Library and Information Practices. Her interest in assessment methods has led her to pursue a Ph.D. in Communication, Information, and Media at Rutgers with a focus on Library and Information Science. She expects to complete her degree in 2024.
Her record of service to the Libraries, the University, and the profession is extensive; the following are some highlights. On the national level, her activities include being a member of the Big Ten Academic Alliance Virtual Reference Peer Group since 2020 and the LITA Assessment & Research Committee since 2016, for which she has served as Vice-Chair and Chair. Laura has been actively engaged in the governance structure and informing Libraries operations as Vice Chair of the Faculty Planning Committee and a member of the RUL Scholarly and Professional Activities Committee.
